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What is a Digital HR Assistant and why does it matter? | by Humley Ltd | Jan, 2021

A Digital HR Assistant is an easy to use Conversational AI tool which enables employees to access all the information they need and perform tasks within one easy to use interface. Crucially Digital Assistants enables HR Teams to focus on the tasks that really matter, delivering strategic business value through automating repetitive and manually intensive tasks involved with processing communications and giving employees instant access to all the information they need in the channels they use, 24/7 regardless of location or time zone.

Meaningful and accurate responses to users in seconds — improving satisfaction and engagement.

Enable employees to ask questions and perform tasks associate with every stage on the employee lifecycle such as recruitment, onboarding, learning and development, day to day support.

Powered by Artificial Intelligence (AI) technologies such as Machine Learning and Natural Language Processing, Digital HR Assistants are able to understand and interpret human language to a much higher accuracy and therefore, able to provide meaningful and accurate responses to users in seconds — improving satisfaction and engagement.

The technology enables employees to ask questions and perform tasks associate with every stage on the employee lifecycle such as recruitment, onboarding, learning and development, day to day support such as booking holiday, timesheets and payroll enquiries, employee feedback and even offboarding processes .

A Digital Assistant can even support employee’s wellbeing by enabling them to seek advice without the need to speak to a person — allowing them to remain anonymous whilst still providing them with the right information and advice.

Additionally, Through intuitive dashboards and reports, the Assistants can even help HR Teams to provide employees with greater insight into employees through tracking metrics such as FAQs triggered, employee feedback and volume of communications. These metrics provide HR experts with an insight into employee satisfaction and proactively help to identify trends which could impact the long-term success of an organisation.

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The HR Assistant is the employee gateway to the business, the first and second port of call for all information and requests.

Where Digital HR Assistants differ from traditional chatbots is through their speed of deployment and ease of use. Many Digital HR Assistants, such as Humley’s, utilise automatic document ingestion in combination with pre built employee experiences to fast track the deployment process — this means there is no coding required, technical expertise or lengthy development periods.

Moreover, tools such as Humley’s Digital Assistant are Pre built with ready to deploy integrations with all of the leading HRIS, Payroll and other business systems. This means all an organisations information can be securely accessed, updated and actioned within one interface. This integration capability also enables the assistant to automate tasks such as travel booking, updating timesheets, and even booking candidate interviews through connecting with RPA and other automation technologies

The HR Assistant is the employee gateway to the business, the first and second port of call for all information and requests. Delivering true transformation and efficiencies through automation of end to end processes.

  • Improved employee experience & satisfaction
  • Enhanced employee Support
  • Improved compliance & adoption of handbooks & guidance
  • Integration of all systems and information in one platform
  • Task automation
  • Efficiency gains for HR Teams
  • Improved visibility of employee trends and feedback

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