What is AWS Chatbot- a Quick Brief! | by BotPenguin | Feb, 2021
You all are quite familiar with the term “chatbots,” and it is highly popularizing among digital businesses and even big market players. Getting to a basic understanding- “drive from chat robot allows high engagement conversational experiences through text and voice which can be personalized and used on multiple devices and platforms.”
With the advent of technology like artificial intelligence, machine learning, deep learning, updates such as text to speech, automatic speech recognition, and NLP that simulate human conversations can now be found in multiple businesses to improve customer service workflows and even other administrative areas.
So, now here’s the pick! AWS Chatbot, amazon’s cloud computing arm, was launched on July 24, 2019. A little buddy who slides into your Slack and Amazon chime channels and informs you of all the issues with your AWS resources.
AWS Chatbot is an interactive agent that makes it easier and simpler to monitor, control, and interact with your AWS resources in your channels, such as Slack and Amazon chime chat rooms. A chatbot in AWS lets you send alerts, run commands to return to information, and create AWS support cases.
Moreover, AWS Amazon with a chatbot helps manage the integration between your slack channels or chat rooms and AWS services to help you get started with ChatOps faster. This technology is relatively easy to use and access; with just a few clicks, you can initiate the working and start receiving notifications and commands in your chosen platforms or chat rooms. This will help you save a lot of your time, and your team doesn’t have to switch contexts to collaborate smoothly.
Also, the chatbot in aws helps you to stay updated, collaborate, and respond instantly to events, CI/CD workflows, budget, security findings, and other essential alerts for applications running in your AWS profiles or accounts. If you are someone who’s into retail and want something to automate your administration activities then you must learn Conversational AI- at your tips with BotPenguin.
The chatbot in AWS helps you stay updated, collaborate, and respond instantly to events, CI/CD workflows, budget, security findings, and other essential alerts for applications running in your AWS profiles or accounts.
AWS Chatbot helps facilitate interactions delivering important notifications from users to systems. That’s why most teams prefer operational events, and notifications come via chat rooms where the entire team can see them and discuss the next steps of working.
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As an AWS Chatbot is in beta and supports notifications from the following services:
We will discuss the working of chatbots in AWS by discussing the main functional areas that it performs.
Here are the steps for you to understand more precisely.
- Slack: the user sends a command from a slack channel and instantly receives a response from an AWS Chatbot.
- AWS Chatbot: then, after that, the chatbot runs the command against and a w s service with the IAM role associated with the channel and returns a response to Slack.
- At last, you get control over AWS services seamlessly.
- AWS services release events and notifications, which is by publisher.
- After that, Amazon SNS sends notifications to AWS Chatbot.
- Now chatbot in AWS formats notifications to make them easy to read and understand and sends them to Amazon Chime chat rooms and other Slack channels.
- Finally, users receive chat room notifications in the chat rooms and Slack channel, whichever they choose.
So, that’s how the whole working.
Now, let’s look at some of the top benefits of integrating chatbots in AWS. And they are as follows:
Having a bot for AWS Amazon will let you send pre-selected, event-triggered alerts to your Slack channels or Amazon Chine chat rooms. It enables you to keep up with things and be aware of the operational activities or events that you care most about. With this, you won’t miss out on anything and let you make the right decisions.
Quick and Easy Setup
We already discussed how easy it is to use a chatbot in AWS. Setting up this bot in your channels or chime chat rooms is easy and fast. You can be ready within a few clicks and minutes.
An AWS Chatbot enables you to assign commands from your channels and facilitates collaboration, supporting your team with quick responses to numerous events without any further delay.
Moreover, a chatbot enables you to set permissions easily and precisely. You can also take support via pre-defined permission templates, making it seamless and easy to tailor for your business or organization’s needs.
Retrieving Diagnostic Information
This bot supports read-only commands for most of the AWS services (mentioned above). Hence, it is simple to reclaim diagnostic information about Slack’s resources on mobiles and computers. With this benefit cum feature, your team can evaluate and analyze events faster by regaining the lead in real-time, in a pre-selected centralized location to let everyone know at the same time. Moreover, you can also initiate workflows by entreating Lambda functions or creating AWS support use cases with a command from Slack.
If you are not sure about the pricing structure of using a chatbot in AWS, then you need not worry because we have an answer to clear all your doubts. There are no additional charges for this feature or tool to deploy. You only have to pay for the underlying services of AWS, such as Amazon Simple Notification Services, AWS Security Hub, AWS GuardDuty, and more.) so, by just investing in these, you’ll be able to use AWS chatbot also within a few clicks.
In case you are using this set of services or any of them without having a chatbot. Then also, there are no additional fees and no required upfront commitments. Hence, you can leverage these smart tools without any further efforts.
As you have a deep understanding of AWS Chatbot so, to sum up, it expands the interaction tools that your business team, which already uses every single day to collaborate or coordinate to work for the more significant goals. Hence, I walked you through the features, benefits, and pricing of the bot to work precisely. Even if you have a business, you can also deploy a bot into websites and enjoy similar benefits. To let you give you the right path, you must visit “BotPenguin.”
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