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Reduce clinician burden and enhance patient efficiency with Conversational AI | by Swifter AI | Mar, 2021

Real-time Healthcare Assistants

A study shows that 89% of people research on Google before visiting the doctor. Let us consider the example of Nora, a graduate student who has a cold, but she also has a fest in 2 days and doesn’t have time to visit the doctor. She searches Google for her symptoms and treatment. After finding probable medicine that might cure her symptoms, she visits the nearest pharmacy for over the counter medicines. But is Google reliable for health-related search?

Now consider an AI-powered Chatbot Dr. Max, who quickly checks through the database and provides Nora with helpful information. Further, Nora can take a doctor’s consultation in real-time. It also has a feature where she can order her medicine online through chat. Within 15 minutes, she has reliable information through her virtual doctor and medication, all in real-time.

These chatbots are available 24×7, providing patients with instant answers to all their health-related concerns while guiding them on how to deal with potential problems.

24*7 Support in Clinical Decisions

In addition to immediate diagnosis, VAs can help in clinical decision-making. The assistance of Natural Language Processing (NLP) helps doctors to narrow down and focus on all relevant information from patient reports. Once the decision is made, the support can be provided through healthcare contact centres by virtual voice interactions or virtual agent interactions to keep the patient engaged via phone/email/ SMS channels. AI can store and process large sets of data that provide a pool of knowledge database, facilitate examination and recommendation for patients, giving an upper hand to doctors for clinical decision support.

Increase Patient Engagement

Engaging patients through virtual assistants can help them maintain appointments and keep a check on their schedules. AI-powered chatbots work closely with humans and accelerate more routine patient management activities. Virtual agents at contact centres help patients with immediate resolutions to problems whenever a physician is unavailable by facilitating with first-aid information, etc. Furthermore, virtual assistants reassure patients that their providers are available and involved in their journey. The VA makes it easier for them to reach out with their health-related questions, report early warning signs, and schedule a follow-up appointment to make sure they are on track.

Enhanced Engagement more Efficient for Payers

Besides helping patients and caregivers, AI also helps the medical insurance business. In the hospitality sector, patient clinical record analytics are critical and a high level of data accuracy is needed, which is why data processing could be entrusted to smart algorithms.

AI-powered virtual assistants engage with the customers to understand their policy requirements and engage them by showing the right product videos, images, and other media. It also recommends them appropriate policies and provides them a smooth customer experience. Leveraging the intelligence trained virtual platforms, virtual agents can handle scenarios unique to the health ecosystem while maintaining the integrity of data and patient information.

Automates Administrative Tasks

Healthcare requires the accurate processing of a huge amount of information, medical data, and hospital reps spend a great amount of time on activities through the hospital management system or conventional manual procedure. To allow caregivers to shift their focus on more important tasks, robotic process automation (RPA) is of great help. RPA helps the hospital management system with a quick and patterned process of documents — tons of medical claims, records, electronic health records (EHRs), and more. This helpful process not only automates the medical records but also relieves personnel from manually intensive tasks, and improves care outcomes.

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