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Which are the Top AI Chatbots and How to Select One? | by WotNot | May, 2021

You must have heard about chatbots — those tiny applications that pop up when you visit a website? However, there are different types of chatbots and in this blog, we’re going to talk about AI chatbots, top AI chatbots in the market and the procedure to select one.

AI or Artificial Intelligence chatbots converse with visitors using machine learning. In other words, they function outside the parameters of pre-programmed commands and self-learn based on the inputs it receives. At the centre of it, the basic difference between a normal chatbot and an AI chatbot is similar to comprehending the difference between automation and artificial intelligence. You can learn more about AI chatbots and their uses here.

1. WotNot

WotNot provides No-code AI Chatbots that are as easy to create as creating structures using Lego bricks. WotNot offers several benefits and comes power-packed with features such as Bot Builder, Live Chat, Human Handover and Analytics Dashboard. The bot builder has a simple drag-and-drop interface, which makes it a breeze to architect personalized conversational experiences, across the customer life cycle. Also, with WotNot by one’s side, one need not worry about switching existing tools while reaching out to a horde of customers as their bot fits into existing systems, integrating seamlessly with tools already being used.

2. HubSpot

HubSpot offers a powerful chatbot for seamless conversations on websites. Their chatbot is easy to create and helps in qualifying leads, bookings, answers to FAQs and more. They also provide a human handover feature wherein the bot hands the conversation to a live agent once it’s qualified. HubSpot’s canned templates and the chatbot builder make it easy for people with zero experience in creating chatbots.

3. Intercom

Intercom focuses on providing messenger-based experiences to its customers. Their chatbot support ranges from Human — resolves issues one-on-one, Self-serve — automatically answers redundant questions to Proactive — helps in comprehending problems before customers reach out. Apart from the chatbot, they also provide services such as product tours, emails, live chats and a help centre — all of which help in building relations with customers.

4. Watson Assistant

Watson is one of the most advanced powered chatbots out there. Developed by one of the leaders in the AI space — IBM, Warson can comprehend historical chats, search for answers in the knowledge base, re-direct customer queries to company representatives and recommend the user, training to improve its conversational abilities — it’s power-packed. Also, the visual dialog editor on the chatbot makes it easy for anyone without any prior coding experience to develop it.

5. Drift

Drift’s entire chatbot delivery is based on conversational marketing services and sales software. These are powered by both automation i.e., rule-based chatbots and Artificial Intelligence i.e., Natural Language Processing (NLP) chatbots. According to Drift, “Drift’s conversational AI is trained on over 6 billion conversations to identify the patterns that engage and convert visitors into qualified pipelines.”

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